Make sure that your antivirus is disabled and any other VPN application that may be installed is removed. Your antivirus program or a different VPN application is another thing that absolutely hates the VPN connection and typically refuses to let it through. Our team will already know what sort of error code you got and which steps should be taken to resolve your issue in a matter of minutes. If you end up reaching out to our support team, a screenshot of the error will make the troubleshooting process much quicker and easier. If you don't know how to take a screenshot, check out this article. Various connection protocols can give you specific errors that tell our support a lot about the potential issue, so make sure to take a screenshot of it for later if you encounter one. The OpenVPN UDP will be the best protocol to try out, as it helps you bypass some of the network restrictions that might be applied on your network! This protocol also offers a VPN connection with one of the fastest speeds, so you will certainly not be disappointed with it. Here, you will find all of the available protocols, including OpenVPN UDP/TCP, and WireGuard. Sadly, this does not apply to router setups or Linux devices, but you still have the OpenVPN UDP or TCP options available - give a go on both of them! Go to the Surfshark application, click on Settings, then VPN Settings, and lastly, Protocol. If you couldn't connect to your VPN on any of these networks, usually a change of connection protocols is an excellent thing to try next! Keep in mind that Parental Controls or Firewalls can also cause these issues! You can find that out by taking a look at this article. In this case, make sure to check if the IPv6 protocol is not enabled on your network, as it may cause various connection issues. If you cannot connect to only one of these, the connection is possibly blocked by something. Wi-Fi, Ethernet (if possible), and mobile hotspots - try all possible options for you! If you are unsure how to set up a mobile hotspot, check out this article. In this tutorial, you will learn the fundamental issues that may cause connection issues on various devices and how to troubleshoot them.įirst of all, check if you can connect your device to the VPN on other networks.
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